Privacy Policy for Honest Hounds

Updated on: 2024-01-05

Honest Hounds ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our online subscription service ("Service").

What Information Do We Collect?

Honest Hounds Limited is the data controller responsible for your personal information. We collect the following types of personal information from you:

• Account Information: When you create an account with us, we collect your name, email address, phone number (optional), and billing information.

• Profile Information: You may optionally choose to provide additional information about yourself, such as your location, interests, and profile picture.

• Usage Data: We collect information about how you use our Service, such as the features you access, the content you view, and the actions you take.

• Device Information: We collect information about the device you use to access our Service, such as the device type, operating system, browser, and IP address.

How Do We Use Your Information?

We use your personal information for the following purposes:

• To provide and operate our Service, including managing your account, processing payments, and delivering content.

• To personalise your experience, such as recommending content based on your interests.

• To send you important information about our Service, such as updates, product announcements, and promotional offers.

• To respond to your inquiries and requests.

• To analyse and improve our Service.

• To detect, prevent, and address fraud and other illegal activities.

Legal Basis for Processing Your Information

We rely on the following legal grounds to process your personal information:

• Consent: When you provide your consent to us, such as when you create an account.

• Contract: When we need to process your information to fulfill our contractual obligations to you, such as providing you with access to the Service.

• Legitimate Interests: Operating, maintaining, improving, and promoting the Honest Hounds community, courses, events, and services; preventing fraud or misuse of the platform; ensuring the safety of our community; and sharing general community engagement, feedback, and media where this does not override your rights and freedoms.

How Do We Share Your Information?

We may share your personal information with the following third-party service providers:

• Payment processors: We may share your payment information with payment processors to process your payments.

• Analytics providers: We may share your usage data with analytics providers to help us understand how you use our Service.

• Email service providers: We may share your email address with email service providers to send you emails about our Service.

We will only share your personal information with third-party service providers who are obligated to keep your information confidential and secure. We do not sell personal data or share your personal information with third parties for their own marketing. We may use feedback, testimonials, community content, and media for promoting Honest Hounds as described in this policy.

Your Data Rights

You have the following rights regarding your personal information:

• Right to access: You have the right to access and obtain a copy of your personal information that we hold.

• Right to rectification: You have the right to correct any inaccurate or incomplete personal information that we hold about you.

• Right to erasure: You have the right to request that we erase your personal information under certain circumstances.

• Right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.

• Right to object: You have the right to object to the processing of your personal information under certain circumstances.

• Right to data portability: You have the right to receive your personal information in a portable format and to transmit it to another controller.

To exercise any of these rights, please contact us at admin@honesthounds.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal data has been processed unlawfully.

Video Recordings:

For some areas of the community, you may join in with online sessions that are recorded.

• User Consent: By joining these online sessions you agree to be recorded and for these sessions to be shared on the community afterwards.

• Visibility and Control: Users will have control over the visibility of their video recordings. They can choose to turn their camera and audio off if they desire.

• Data Use and Storage: Recorded videos will be used for providing content for educational purposes. These will be embedded in the private community and securely stored.

Posts and Comments:

Our community has public post spaces and the ability to comment on posts. By engaging with and using these options you agree to be compliant with the following.

• Anonymity: Users can choose to join the community under a name or a nickname and share as much personal information as they want to when setting up their profile.

• Moderation: We encourage users to be respectful and considerate in their comments. Comments are subject to moderation to ensure a safe and positive community environment. We will remove comments that violate our community guidelines or are deemed harmful or offensive.

• Reporting: Users can report any comments that they find offensive or abusive. Please send a link to the post and an explanation of why you find it offensive or abusive to admin@honesthounds.co.uk. We will investigate all reports promptly and take appropriate action.

Private Messaging:

The Honest Hounds community also has the option of using private chats to communicate with other members of the community. By joining the community, you agree to adhere to the following principles:

• Respect: Treat all other users with respect and courtesy, even if you disagree with them. Avoid harmful or offensive language, threats, harassment, or discrimination.

• Legality: Do not use private chats to share illegal content or discuss illegal activities. This includes but is not limited to hate speech, violence, child exploitation, or copyright infringement.

• Privacy: Respect the privacy of others. Do not share private information about another user without their consent. Be mindful of the content you share within private chats, as it may not be as secure as public forums.

• Reporting: If you experience any behavior that violates this policy or makes you feel uncomfortable, please report it immediately to us. We take all reports seriously and will investigate them promptly.
  
  Community Content and Media Use

  As part of operating the Honest Hounds community and promoting our services, we may use content shared within the community, including posts, comments, feedback, testimonials, photographs, screenshots, and videos.

  We may share content:
  • Within the Honest Hounds community platform
  • On our website
  • On our official social media channels
  • In emails or promotional materials
  
  We rely on legitimate interests for sharing general community engagement and feedback, and consent where content contains identifiable personal information or sensitive material.

  We do not use content containing personal health details, behavioural crisis information, or sensitive circumstances for marketing without explicit consent.

  If you do not wish for your content, feedback, or images to be used in this way, you must notify us by emailing admin@honesthounds.co.uk. We will respect opt-out requests wherever reasonably possible. Content already included in printed, distributed, or historical materials may not always be removable.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Data Retention

We retain personal data only for as long as necessary to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. Community posts and comments may remain available for educational purposes unless deleted by the user or subject to an opt-out request.

Cookies and Similar Technologies

We use cookies and similar technologies to personalise your experience, analyse our Service, and deliver targeted advertising. You can set your browser to refuse all cookies or to let you know when a cookie is being set. However, if you refuse cookies, you may not be able to use all the features of our Service.

Children's Privacy

Our Service is intended for adults. We do not knowingly collect personal data from children under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Links to Other Websites

Our Service may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies.

We believe that following these guidelines will help create a safe and enjoyable experience for everyone in our community. If you have any questions or concerns, please do not hesitate to contact us.Remember: Be responsible, respectful, and report any harmful activity to keep our platform a safe and inclusive space for everyone.